Welcome to Avelis — Modern luxury for eyes and brows

    AVELIS

    Shipping & Returns

    Order Processing

    Orders are processed within 1–2 business days of receipt. You will receive a confirmation email with your order details and tracking information once your order has shipped. Orders placed on weekends or US public holidays will be processed the following business day.

    Domestic Shipping (United States)

    Standard Shipping (5–7 business days)Complimentary on orders over $75. A flat rate applies to orders under $75.
    Expedited Shipping (2–3 business days)Available at checkout. Rate calculated based on destination.
    Express Shipping (1–2 business days)Available at checkout for qualifying addresses.

    International Shipping

    Avelis ships to select international markets. International orders may be subject to customs duties, taxes, and import fees assessed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. Delivery timelines for international orders vary by destination (typically 7–14 business days).

    Returns

    Return windowWe accept returns within 30 days of the delivery date.
    EligibilityItems must be unused, in their original condition, and in original packaging to qualify for a return.
    How to initiate a returnEmail our support team at support@avelisskin.com with your order number and reason for return. We will provide a prepaid return label for domestic orders.
    Refund timelineOnce your return is received and inspected (typically 3–5 business days), your refund will be processed to your original payment method within 5–7 business days.
    Final sale itemsItems marked as final sale are not eligible for return or exchange.

    Exchanges

    If your order arrived damaged or defective, please contact us within 7 days of delivery at support@avelisskin.com with photos of the damage and your order number. We will arrange a replacement at no charge.

    Premium Packaging

    Every Avelis order is thoughtfully packaged to reflect the quality of what's inside. Your serum arrives nestled in refined tissue, within a clean outer box, sealed with care — designed to feel like an unboxing experience worthy of the product itself.

    Have specific questions? Contact our support team.